Refund and Returns Policy

At OuterKart, customer satisfaction, product authenticity, and safety are our highest priorities. We take great care in packaging and inspecting all Ayurvedic remedies, wellness products, and grocery items before dispatch. This Cancellation, Return & Refund Policy outlines the terms and procedures for order cancellations, returns, and payment refunds in full compliance with standard consumer protection and payment gateway regulations.

1. Order Cancellation Policy

• Cancellation Before Dispatch: You may cancel your order at any time before it has been dispatched from our facility. To request cancellation, please contact our support team immediately at support@outerkart.com with your Order ID. Upon cancellation, a 100% full refund will be initiated immediately to your original payment method.
• Cancellation After Dispatch: Once an order has been handed over to our courier partner and a tracking number has been generated, it cannot be intercepted or cancelled in transit. You may refuse delivery upon courier arrival or initiate a return upon receipt in accordance with our return guidelines below.

2. Return Eligibility & Window

We provide a 7-Day Return Window starting from the date of confirmed delivery. You are eligible for a return or replacement if:

• The product received is physically damaged, leaked, crushed, or broken during transit.
• The product received is defective, past its expiry date, or substantially different from the item ordered.
• The original tamper-evident security seal or outer packaging was breached prior to delivery.
• An incorrect product, variant, or size was delivered.

3. Health, Hygiene & Consumable Safety Exceptions

4. How to Request a Return or Replacement

To initiate a return or replacement, please follow these steps:

1. Contact our Customer Care team at support@outerkart.com within 48 hours of receiving the package.
2. Provide your Order ID, registered email or mobile number, and description of the issue.
3. Attach clear photographs or a short unboxing video clearly displaying the damaged/defective item, expiry date, batch number, and outer shipping label.
4. Our quality assurance team will inspect the proof and provide return or replacement approval within 24 business hours.

5. Refund Process & Payment Gateway Timelines

Once your return is inspected and approved, the refund is processed in strict compliance with payment gateway standards:

6. Replacements & Exchanges

If you received a damaged, defective, or incorrect product and prefer a replacement instead of a refund, we will arrange a replacement at zero additional cost. Once approved, the replacement item will be dispatched within 24 to 48 hours, and a fresh tracking number will be sent to your email and phone.

7. Return Shipping Costs

If the return is due to an error on our part (damaged in transit, defective, or wrong item sent), OuterKart will arrange a reverse pickup at our expense or reimburse reasonable courier return fees. If an item is returned for reasons not attributable to our error, return shipping fees may be deducted from the refund.

8. Customer Support & Grievances

For any inquiries or assistance regarding cancellations, returns, or refunds, our customer support desk is available to assist you: