Privacy Policy

Welcome to OuterKart (“we”, “our”, “us”). We are committed to protecting the privacy, confidentiality, and security of our customers and visitors. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from outerkart.com (the “Site”), and explains your privacy rights under applicable data protection regulations.

By accessing our Site, purchasing our products, or providing your personal details, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To process your orders, provide customer service, and deliver a seamless shopping experience, we collect the following categories of information:

• Personal Contact & Identification Details: Full name, billing address, shipping/delivery address, email address, and mobile phone number.
• Account Information: Username, password (encrypted), purchase history, saved shipping addresses, and customer preference settings.
• Order & Transaction Data: Records of products ordered, date/time of order, transaction amount, order status, and customer communication logs.
• Payment Details (PCI-DSS Protected): When you place an order, payment transactions are securely routed directly to our certified payment gateway partners (such as PayPal, Razorpay, or authorized acquiring banks). OuterKart does not collect, record, or store full credit/debit card numbers, CVV codes, or net banking passwords on our servers. All card and payment data processing conforms strictly to the Payment Card Industry Data Security Standard (PCI-DSS).
• Device & Usage Data: Internet Protocol (IP) address, browser type, device information, operating system, pages viewed, time spent on pages, and referring URLs collected automatically through cookies and server log files.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial purposes, including:

• Fulfilling Orders: Processing your purchases, verifying payments, coordinating packaging, and managing shipping and delivery with logistics couriers.
• Customer Communications: Sending order confirmations, dispatch notices, real-time shipment tracking details, delivery alerts, and answering customer support inquiries.
• Payment Authentication & Fraud Prevention: Validating transactions through 3D-Secure protocols to safeguard you and our platform against unauthorized charges, chargebacks, and financial fraud.
• Customer Support: Resolving refund requests, order cancellations, product inquiries, and replacement requests in accordance with our policies.
• Legal & Tax Compliance: Maintaining statutory accounting books, generating GST/tax invoices, and complying with statutory e-commerce directives.

3. Payment Processing & Gateway Security

Your financial security is paramount to us. All online payment transactions conducted on outerkart.com are encrypted using 256-Bit Secure Sockets Layer (SSL) / TLS technology.

4. Disclosure of Information to Third Parties

OuterKart does not sell, rent, trade, or monetize your personal information to any third party for marketing or advertising purposes.

We disclose relevant information only to verified third-party service providers who assist us in operating our platform and delivering services to you:

• Logistics & Courier Partners: Shipping name, recipient address, and contact number are provided to trusted courier partners to execute order deliveries.
• Payment Processors: Transaction parameters (order total, order ID, billing address) are shared with payment gateways to process transactions and handle refunds.
• Communication & Technical Providers: Secure hosting, transactional email/SMS gateways, and system monitoring tools.
• Legal Authorities: When required by law, subpoena, court order, or official governmental request to prevent fraud or protect vital legal interests.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that enable our systems to recognize your browser and remember details such as:

• Essential Cookies: Keeping track of products added to your shopping cart and remembering your active session across checkout steps.
• Preference Cookies: Remembering your chosen currency, language, and regional preferences.
• Analytics Cookies: Helping us understand how visitors interact with our pages so we can optimize performance, site speed, and navigation.

You may configure your browser to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies may impact certain functionalities of the online store, such as the shopping cart and checkout.

6. Data Retention & Safeguards

We employ multi-tiered physical, electronic, and procedural safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration. These include enterprise firewalls, automated malware scanners, encrypted databases, and strict employee access controls.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, taxation, and accounting requirements, and resolve potential disputes.

7. Your Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of inaccurate, outdated, or incomplete personal data.
• Right of Deletion: Request erasure of your personal data, subject to legal and statutory record-retention requirements (such as completed tax invoices).
• Right to Withdraw Consent: Opt out of promotional newsletters or non-essential communications at any time via the unsubscribe link or by contacting us.

8. Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy periodically to reflect technological updates, regulatory changes, or modifications to our business operations. Any updates will be posted on this page with an updated “Last Updated” date.

9. Contact & Grievance Officer

In accordance with applicable Information Technology regulations, if you have any questions, concerns, or grievances regarding our privacy practices or wish to exercise your data rights, please contact our Grievance Officer: