Shipping and Delivery Policy
Effective Date: January 1, 2026 | Last Updated: November 3, 2026
Website: outerkart.com | Store Name: OuterKart
Thank you for choosing OuterKart. We are committed to providing you with a reliable, transparent, and prompt delivery experience. Every order of our authentic Ayurvedic formulations, wellness products, and traditional dry fruits is carefully inspected and packed with tamper-evident security before departing our Amritsar dispatch center.
1. Shipping Destinations & Coverage
OuterKart delivers to all serviceable pin codes across India. We partner with India’s leading express logistics networks to ensure safe and prompt delivery to metropolitan cities, tier-2, and tier-3 towns.
2. Shipping Rates & Delivery Estimates
| Shipping Method | Order Handling Time | Courier Transit Time | Total Delivery Estimate | Shipping Cost |
|---|---|---|---|---|
| Standard Inspected Shipping | 1 – 2 Business Days | 3 – 5 Business Days | 4 – 7 Business Days | FREE (₹0.00) |
* Note: Business days are Monday through Saturday, excluding gazetted national holidays and Sundays.
3. Order Cut-Off Time & Dispatch Schedule
- Daily Order Cut-off Time: 2:00 PM IST (Indian Standard Time). Orders placed before 2:00 PM IST Monday through Saturday begin processing on the same business day. Orders placed after 2:00 PM IST, or on Sundays and public holidays, are queued for processing on the following business day.
- Tamper-Evident Packaging: All consumable products (dry fruits, dates, herbal syrups) undergo a multi-point quality check and protective sealed packaging prior to courier handover.
4. Verified Logistics Partners
To ensure high delivery reliability and real-time tracking accuracy, OuterKart ships exclusively through verified logistics carriers including:
- Blue Dart Express
- Delhivery Surface & Express
- DTDC Courier & Cargo
- India Post (Speed Post) for remote and regional pin codes
5. Order Tracking & Notifications
As soon as your shipment is dispatched, you will receive an automated confirmation email and SMS containing:
- Courier Partner Name (e.g., Delhivery, Blue Dart)
- Live Air Waybill (AWB) / Tracking Number
- Direct link to monitor transit progress from dispatch to delivery
You can also track your orders at any time through your OuterKart Account Dashboard.
6. Damaged, Tampered, or Lost Packages
🛡️ 100% Transit Guarantee
If your outer package appears damaged, leaking, or the security seal is broken upon courier arrival, please refuse delivery or take clear photos and an unboxing video immediately.
Contact us within 48 hours at support@outerkart.com or call +91 96462 31113. OuterKart will initiate a full replacement or refund immediately at zero extra charge.
7. Dispatch Facility & Customer Support Desk
OuterKart Dispatch & Customer Support
Store / Legal Entity: OuterKart
Dispatch Facility Address: 516, Building No. 8, Shakti Nagar, Amritsar, Punjab – 143001, India
Customer Support Phone: +91 96462 31113
Customer Support Email: support@outerkart.com
Support Hours: Monday – Saturday: 9:30 AM – 6:30 PM IST (Sunday Closed)